5% off 優惠碼: MIDSUMMER (凡消費HKD800或以上)

FAQs

What currency do you accept?

Right now we only accept payment in USD and HKD. You can toggle between USD and HKD using our currency selector, located at the bottom of the page. Please note that if you are paying in a different currency, you might be subject to exchange rate fee. Please contact your banking institution to find out more.

 

Do you ship to my country?

We ship worldwide. You might be subject to applicable customs and duties of your country.

 

How much is shipping cost?

Shipping cost IS NOT included in our listed prices.

To see the exact shipping fee for your order, you need to fill in your receiving address on our checkout page. Shipping fees vary based on your address and your choice of shipping courier.

REMAINDER: Due to COVID-19 outbreak, significant numbers of international flights have been cancelled. Please expect delay for your shipment. We apologize for the inconvenience.

 

When will my film arrive?

  • Hong Kong - 1-2 days

  • United States - 5-12 days

  • Australia - 5-12 days

  • United Kingdom - 4-10 days

  • Singapore - 5-10 days

  • Other countries - 5-12 days

(Due to the recent COVID-19 outbreak, there are reductions or cancellations of flights by airlines. We are expecting a delay in the delivery service to ALL COUNTRIES. We apologize for the extra shipping time.)

 

Can I add items to a recently submitted order?

We aim to ship all orders the same day. We accept addition to orders as long as you add items to your order before our delivery process.

 

What payment methods do you accept?

We accept all major credit cards and Apple Pay

 

What if I want a refund or exchange?

We work hard to meet your satisfaction. All refunds and exchanges are investigated and resolved individually. Please reach out to us immediately about your refund or exchange and include the following information:

  • Your full name

  • Order number

  • Date of your order

  • Specific reason(s) on why you want a refund or exchange

  • Clear images illustrating the reason(s) for a refund or exchange