Returns & Refunds
At CULT FILM, we strive to ensure that our customers are satisfied with their purchases. However, in the unlikely event that you receive a defective product, we offer a hassle-free return policy.
- Defective Product: A product that does not function as intended, has visible damage, or shows signs of manufacturing defects.
- Return Window: within 10 days after delivery from our warehouse.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You have the options of refund or exchange.
Please note:
- Our return policy only applies to defective products. Returns for reasons other than defects (e.g., change of mind, incorrect size/colour, failure in delivery) are not accepted.
- To be eligible for refund or exchange, products must been returned in its original conditions.
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Exchanges are not allowed if the price difference is more than 20%. - If your exchange item is unavailable, we will proceed to refund you fully.
- If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs of the original order (including orders with free shipping, usually cost HKD30) are non-refundable.
- Refunds and exchanges are handled carefully by us. Actual process and handling time may vary case by case. Please reach out to us immediately about your refund/exchange.
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CULT FILM reserves the rights to withhold any refunds.
By purchasing from CULT FILM, you agree to these terms and conditions. If you have any further questions, please do not hesitate to contact our Customer Service team.
Thank you